Our Policy

The Tartan Centre is dedicated to providing premium quality goods, value for money, excellent customer service and fast delivery. We have many years of experience in both retail and wholesale behind us.
All of our products are manufactured by us, using only the finest quality materials and we pride ourselves on the attention to detail, which goes into every stage of the manufacturing process.

Our sales office is based in the prestigeous West End area of Glasgow End and we have warehouse facilities and our own Pewter casting company in the Queens Cross area of town.

Ordering

The catalogue section of our site is hosted on a secure server and all credit card details are sent to us in encrypted format and can only be decrypted by our servers. Payment for goods is not taken until they are ready for despatch, which is normally within 72 hours (excludes made to measure items such as Kilts and Jackets).

If the item you have ordered is out of stock or awaiting casting, you will be notified by e-mail within 72 hours and you will have the option to have the goods placed on back order or to cancel the order.

Carriage

For small orders we ship by registered post in the UK and Parcel Force International Scheduled to the US (5-7 day service).

For larger orders we have accounts with all the major carriers, including UPS, DHL and Parcel Force and we give you the customer the option of how you wish the order to be shipped.

We ship large quantities of goods with all the carriers, through Scottish Themes and other parts of our business and as such have negotiated highly competitive discount rates. These discounts are passed across to you, the customer and we charge only the cost price of shipping the goods.

Pricing

Whilst all prices on our site are quoted in US dollars, your card will be debited in UK pounds Sterling. Due to fluctuating exchange rates, the price may differ slightly on your statement.

Returns Policy

If for any reason you are unsatisfied with the quality of your goods, we offer a full refund policy.

Alternative ways to order

If you would prefer to place your order by fax or phone you can do so by using the numbers you will find on our contact page. Our sales team will be happy to talk you through any process you are unsure of, or answer any questions you may have on the products we offer.

Scottish Themes are dedicated to your satisfaction. Should you have any concerns please e-mail us info@tartancentre.com